BorneoKraf.com Help Centre

Return Policy

Items sold may be returned within 30 days for a full refund if such return results from our error. Items should be returned in their original packaging. We'll also pay the return shipping costs if the return is a result of our error. For damaged or defective items, please contact us for replacement.

We cannot be responsible for packages lost during a return. Therefore, we highly recommend that you use a shipping method that provides proof of delivery.

This page outlines the details of our returns policy rules and exceptions:

Partial Refunds

Partial Refunds will be issued for the following items:

  • Most items that are returned more than 30 days after delivery.

  • Any item not returned in the condition it was received.

Orders Returned After 30 Days

Orders that were delivered more than 30 days ago will not appear in the list of orders eligible for return. Such an order will receive only a partial refund if you do choose to return it.


BorneoKraf.com Polls
Which criteria is most important when purchasing a handicraft?
Item's Price 0.0%
Item's Practicality 0.0%
Item's Craftsmanship Quality 37.5%
Item's Originality 62.5%

Total votes: 8


 
Version 2.03